Shipping policy

Thank you for being a part of the TUDSO Revolution. We want your experience with us to be as seamless as our gear. Please read our shipping policy below to understand how your order will be processed and delivered.

General

  • All product availability is subject to change.

  • While we strive to keep our inventory accurate, occasional discrepancies may occur.

  • If an item is backordered, we will ship the available products first and contact you with the following options:

    • Wait for the item to be restocked, or

    • Receive a refund for the unavailable product.

Shipping Charges

  • Free Standard Shipping (2–4 Business Days) on all prepaid orders across India.

  • Cash on Delivery (COD) orders are subject to a flat shipping charge of ₹120.

Returns & Exchanges

  • Returns are accepted within 7 days of delivery only for defective or incorrect items.

  • Returned products must be unused, unwashed, and in their original packaging.

  • Return shipping charges are to be borne by the customer.

  • Refunds will be processed to your UPI or Bank Account within 5–7 business days after the returned item has been inspected and approved.

Delivery Terms

  • Domestic Deliveries: Orders are generally delivered within 3–5 business days after dispatch.

  • International Shipping: Currently unavailable.

Dispatch Timeline

  • Orders are dispatched within 24 hours (Monday to Friday).

  • Orders placed on Saturdays, Sundays, or National Holidays will be dispatched within 48 hours.

  • Shipping address changes can only be made before the order is dispatched.

Out of Stock Items

If any product in your order becomes unavailable after purchase, you will receive a refund for that item, and the remaining available products will be shipped.

Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will investigate the delay and assist you as quickly as possible.

Order Tracking

Once your order has been shipped, you will receive a tracking link via SMS, Email, or WhatsApp, allowing you to monitor your shipment in real time.

Damaged Parcels

  • If your package appears damaged at the time of delivery, we recommend refusing the shipment and notifying us immediately.

  • If you have already accepted the package, please contact our support team as soon as possible for assistance.

Taxes & GST

All prices displayed on our website are inclusive of GST. There are no hidden charges.

Order Cancellations

  • Orders can be cancelled before dispatch.

  • Once an order has been dispatched, cancellations will be handled according to our Refund Policy.

Need Help?

For any shipping-related queries, feel free to contact us:

📞 Call / WhatsApp: +91 62013 30030

📧 Email: sales@tudso.co