Refund policy

Return, Refund & Exchange Policy

At TUDSO, every product is crafted with precision, premium materials, and strict quality standards. We want you to shop with confidence, so we've created a transparent policy for returns, refunds, and exchanges.

TUDSO Sale Policy (Limited-Time Sale)

The following additional terms apply to all orders placed during the TUDSO Anniversary Sale:

  • All Anniversary Sale purchases are considered Final Sale.

  • No cancellations will be accepted once an order has been placed.

  • No refunds will be provided on products purchased during the sale, except in cases where a defective, damaged, or incorrect item is received.

  • One-time size exchange is allowed, subject to stock availability.

  • Exchange requests must be raised within 2 days from the date of delivery.

  • Exchange shipping and handling charges of ₹99 per product will apply.

  • Products must be unused, unwashed, unworn, with all original tags and packaging intact.

  • Discount codes and promotional offers cannot be combined unless explicitly stated.

  • Due to limited inventory, products are available on a first-come, first-served basis.

Additional Sale Terms

  • No article changes are allowed during the Anniversary Sale. Exchanges are permitted only for size, subject to stock availability.

  • Product, color, or design changes after placing an order or during the exchange process will not be accepted.

Exchange & Returns

  • Exchange or return requests must be raised within 2 days from the date of delivery.

  • Requests raised after this period will not be accepted.

  • Products that have already been exchanged or returned once cannot be processed again.

Eligibility Criteria

To qualify for an exchange or return:

  • Product must be unused, unwashed, and in its original condition.

  • Original packaging must be intact.

  • All tags must remain attached.

  • Clearance Sale products are not eligible for return, exchange, or refund.

  • Free promotional products cannot be exchanged or returned.

Shipping & Reverse Pickup

Reverse pickup charges:

  • Exchange: ₹99 per product

  • Return (Prepaid Orders): ₹180 per product

  • Reverse pickup is available only for serviceable pin codes.

  • If reverse pickup is unavailable, customers must self-ship the product to the address provided by TUDSO.

Exchange Policy

Exchanges are allowed only once per order.

Exchanges can be requested for:

  • Size

  • Another product (subject to availability)

  • If the received product is defective, damaged, or incorrect, TUDSO will arrange pickup and replacement at no additional cost.

  • Exchange approval: 1–4 working days (excluding weekends and public holidays).

  • Replacement delivery: 3–5 working days after approval (location dependent).

Refund Policy

COD Orders

  • Refunds are not applicable on Cash on Delivery (COD) orders.

Prepaid Orders

  • Return shipping & handling charges of ₹180 per product will be deducted.

  • Refunds are processed only after the returned product passes our quality inspection.

  • Refunds are credited within 5–12 working days after approval.

No refund will be issued if:

  • The returned product is used.

  • The product is damaged due to customer handling.

  • Original tags or packaging are missing.

  • A different product is returned.

Video Proof Requirement

To report a damaged, defective, missing, or incorrect product, customers must provide an unboxing video clearly showing:

  • The unopened package

  • The shipping label

  • The complete unboxing process

  • Claims submitted without a valid unboxing video may not be approved.

Processing Timeline

  • Request Window: Within 2 days from the date of delivery.

  • Exchange/Return Approval: 1–4 working days.

  • Refund Processing: 5–12 working days.

How to Request

You can raise your request through:

You can contact us at +91 6201330030 or sales@tudso.co. Our customer support Team will get back to you and may ask you for some information.

Important Notes

  • Orders already exchanged or returned once cannot be processed again.

  • Customers with repeated return requests may be restricted from future returns or refunds at TUDSO discretion.

  • TUDSO reserves the right to inspect every returned product before approving any exchange or refund.

  • Any request that does not comply with this policy may be declined.

  • By placing an order on TUDSO, customers agree to all the above terms and conditions.

  • We appreciate your trust in TUDSO and thank you for being a part of our journey.